Politique de confidentialité
Last updated: June 27, 2026
Jacket Creator operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Jacket Creator is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
We use your personal information for the following purposes. Where required by UK GDPR or EU GDPR, we rely on the legal bases set out below:
| Purpose | Legal Basis (UK/EU GDPR) |
|---|---|
| Provide, Tailor, and Improve the Services — processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and creating a customised shopping experience. | Performance of a contract with you |
| Marketing and Advertising — sending marketing emails, SMS, postal mail, and showing you online advertisements based on your activity. | Your consent (you may withdraw at any time) |
| Security and Fraud Prevention — authenticating your account, detecting and investigating fraudulent or malicious activity, and protecting public safety. | Legitimate interests (to protect our business and customers) |
| Communicating with You — providing customer support and maintaining our business relationship with you. | Legitimate interests (to be responsive and provide effective services) |
| Legal Reasons — complying with applicable law, responding to legal process, and enforcing our terms or policies. | Legal obligation |
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods are as follows:
- Order and transaction data — retained for 7 years in accordance with UK tax and accounting law requirements.
- Account data — retained for the duration of your account, plus 2 years after account closure.
- Marketing data — retained until you withdraw your consent or opt out of marketing communications.
- Customer support data — retained for 2 years from the date of your last interaction with us.
- Fraud prevention data — retained for up to 5 years where necessary to protect against fraudulent activity.
After the applicable retention period, your personal information will be securely deleted or anonymised.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our Site to improve your experience, analyse traffic, and deliver personalised advertising. Below is a breakdown of the cookies and tracking tools we use:
| Cookie / Tool | Provider | Purpose | Legal Basis |
|---|---|---|---|
| Essential Cookies | Shopify | Required for the website to function — shopping cart, checkout, login sessions, and security. | Necessary for contract performance |
| Payment Security Cookies | Stripe | Used to process payments securely, prevent fraud, and remember payment preferences during checkout. | Necessary for contract performance |
| Analytics Cookies | Shopify / Google Analytics | Help us understand how visitors interact with our Site, which pages are most visited, and how to improve the experience. | Legitimate interests / Consent |
| TikTok Pixel | TikTok | Tracks visitor behaviour to measure the effectiveness of our TikTok advertising campaigns and to show you relevant ads on TikTok. | Consent |
| Marketing & Retargeting Cookies | Shopify, Meta (Facebook/Instagram) | Used to deliver personalised advertisements based on your browsing and purchase history on our Site and other websites. | Consent |
| Review Widgets | Judge.me | Powers our product review system. May set cookies to display and manage customer reviews. | Legitimate interests |
| Live Chat / Inbox | Shopify Inbox | Enables our live chat feature so you can communicate with us directly. May store your conversation history. | Legitimate interests / Consent |
Managing Your Cookie Preferences
Most browsers accept cookies automatically. You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Site, including your ability to add items to your cart or complete a purchase.
For more information about managing cookies, visit aboutcookies.org or allaboutcookies.org.
For specific information about cookies used by Shopify, visit shopify.com/legal/cookies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Our key third-party processors and partners include:
| Third Party | Purpose | Privacy Policy |
|---|---|---|
| Shopify | E-commerce platform, order management, and hosting. Payment processing is handled separately by Stripe. | shopify.com/legal/privacy |
| Stripe | Payment processing — handles all credit/debit card transactions securely. Stripe does not store your full card details on our systems. | stripe.com/privacy |
| TikTok | Advertising and marketing — TikTok Pixel tracks site visits for ad targeting and campaign measurement. | tiktok.com/legal/privacy-policy |
| Judge.me | Product reviews and ratings platform. | judge.me/privacy |
| Shopify Inbox | Customer live chat and messaging. | shopify.com/legal/privacy |
| Meta (Facebook / Instagram) | Social media advertising and retargeting. | facebook.com/privacy/policy |
| Google Analytics | Website traffic analysis and performance tracking. | policies.google.com/privacy |
We may also disclose your personal information in the following circumstances:
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may also exercise certain rights with respect to your personal information via the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
International Transfers
We may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to Access / Know — You may request access to personal information that we hold about you.
- Right to Delete — You may request that we delete personal information we maintain about you.
- Right to Correct — You may request that we correct inaccurate personal information we maintain about you.
- Right of Portability — You may request a copy of your personal information and request that we transfer it to a third party.
- Right to Opt out of Sale or Sharing for Targeted Advertising — Depending on where you reside, you may have a right to opt out of the "sale" or "sharing" of your personal information or opt out of targeted advertising. You can exercise your rights to opt-out here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as an opt-out request for the device and browser you use. To learn more, visit globalprivacycontrol.org.
- Managing Communication Preferences — You may opt out of promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails about your account or orders.
If you reside in the UK or European Economic Area, you may also exercise the following additional rights:
- Objection to Processing and Restriction of Processing — You may ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of Consent — Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to verification requirements.
To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit privacy.shopify.com.
Complaints and Supervisory Authorities
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you have the right to lodge a complaint with a data protection authority:
- UK customers — You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
- EU customers — You may contact your local data protection authority. A full list of EU supervisory authorities is available at edpb.europa.eu.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Email: info@jacketcreator.com
Phone: +44 741 465 9113
Address: 15 Scott Gardens, Hounslow, TW5 9JU, United Kingdom
For the purpose of applicable data protection laws, we are the data controller of your personal information.