Frequently Asked Questions (FAQ)
We’ve gathered the most common questions our customers ask, so you can find answers quickly. If you still can’t find what you’re looking for, email us at info@jacketcreator.com and our friendly team will be happy to assist you.
1. Orders
How do I pay for my order on JacketCreator.com?
We accept PayPal, Visa, Mastercard, American Express, Discover, and Shop Pay for secure and convenient payments.
Can I modify or cancel my order after it’s placed?
Changes or cancellations are possible only if your order hasn’t shipped yet. Please contact our customer service team as soon as possible to check your order status.
Do you offer custom-made jackets?
Yes! We offer custom and bespoke leather jackets tailored to your preferences. You can choose from different types of leather (cowhide, lambskin, goatskin), styles, and sizes. Just contact us with your design ideas, measurements, and specifications.
I’m worried about ordering a custom jacket without seeing it first.
We understand this concern. That’s why we maintain open communication throughout the process, share design confirmations, and provide detailed sizing guidance before production begins.
2. Payment & Pricing
Why was my payment declined?
Payments can be declined for several reasons:
- Incorrect card details
- Insufficient funds
- Security checks by your bank or payment provider
If this happens, double-check your details or contact your bank.
Are there any extra charges for discussing or requesting a custom order?
No — requesting a quotation or discussing a custom order is completely free.
3. Shipping & Delivery
Do you offer worldwide shipping?
Yes! We ship worldwide except to Israel, Russia, and APO/FPO addresses.
How long will delivery take?
Regular orders typically arrive within 6–10 business days after shipping.
Custom orders may take longer depending on complexity, usually 3–4 weeks.
Does free shipping include customs, taxes, and duties?
No — these charges depend on your country’s import policies and are the customer’s responsibility.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we may be able to update your address. Contact our team immediately.
How can I track my order?
Once shipped, we’ll send you a tracking number via email so you can monitor your delivery.
4. Size & Fit
I’m unsure about my size — what should I do?
Use our size chart on the product page and compare your measurements. If you still need help, email us at info@jacketcreator.com for personalized advice.
Do you make big and tall sizes?
Yes — we cater to all body types, including big and tall sizes, and even custom measurements.
Can I send you measurements from my favorite jacket?
Absolutely. We can create a new jacket based on your existing garment’s measurements for a perfect fit.
5. Returns, Refunds & Exchanges
What’s your return policy?
We offer a 14-day return and exchange policy for unused, unworn jackets in their original condition. Customers are responsible for return shipping costs. See our Refund Policy for details.
Can I return or exchange a custom jacket?
Custom orders are not eligible for refunds unless there is a defect. However, we can make alterations in many cases — contact us for options.
What should I do if I receive a faulty item?
Contact us immediately with your order details and photos. We’ll arrange a replacement or repair at no cost to you.
6. Product Care
How should I clean my leather jacket?
Use a leather conditioner periodically and follow the care instructions provided with your jacket. Avoid machine washing.
Can I wear a leather jacket in the rain?
Light rain is fine, but prolonged exposure to water can damage leather. Allow it to air dry naturally away from heat sources.
How should I store my leather jacket?
Store your jacket in a cool, dry place on a wide hanger. Avoid plastic covers — use a breathable garment bag instead.
7. Promotions & Discounts
Do you offer discounts or promotions?
Yes — we regularly run promotions. Sign up for our newsletter to stay informed about upcoming deals.
How do I apply my coupon code?
Enter your code in the “Discount Code” field during checkout and click “Apply.”
8. Other Questions
Do you have physical stores?
No — we operate exclusively online, allowing us to offer premium quality at better prices.
Still have questions?
Email us: info@jacketcreator.com
Call us: +1 425 380 3365