Shipping policy
Last Updated: July 15, 2026
At Jacket Creator, we're committed to delivering your order swiftly and securely, ensuring a smooth shopping experience. Our shipping policy is designed with transparency and your satisfaction in mind.
1. Order Processing & Cutoff Time
Orders placed before 5:00 PM (UK time), Monday through Friday, begin processing the same business day. Orders placed after this time, or on weekends and public holidays, begin processing the next business day.
We aim to deliver your order worldwide within 12–15 business days from the date of receiving your online payment. Total delivery time is the sum of processing/handling time and transit/shipping time, as set out below.
| Shipping Option | Processing & Handling Time | Transit & Shipping Time | Total Estimated Delivery Time | Shipping Cost |
|---|---|---|---|---|
| Standard Shipping | 2 – 4 Business Days | 10 – 11 Business Days | 12 – 15 Business Days | FREE |
| Expedited Shipping | 1 – 3 Business Days | 6 – 7 Business Days | 7 – 10 Business Days | $30.00 USD |
Note: Business days are Monday through Friday, excluding weekends and public holidays.
2. Custom Orders
Standard items in our catalog follow the delivery timeframe in Section 1. For custom-made jackets — built to your own measurements, design choices, or personalisation requests — please allow 15–20 business days for total production, processing, and delivery.
3. Order Confirmation, Tracking & Tracking Page
Once your order is processed and ready for shipment, you'll receive an order confirmation with details about your chosen jacket.
You'll also receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. Tracking numbers generally become active within 24–48 hours.
You can track your order anytime using our Order Tracking Page.
4. Courier Services
To uphold our commitment to quality and prompt delivery, Jacket Creator partners with well-recognised courier services including FedEx, DHL, SkyNet Worldwide, and UPS.
5. Shipping Address Requirements
For accurate and timely delivery, please provide a physical residential or street address. We are unable to ship to P.O. Box, APO, or FPO addresses, as our courier services require a physical address for delivery.
6. Customs, Import Duties, and Local Taxes
Sales Tax & Local Taxes: All applicable local taxes are included in our displayed product prices. The price you see is the price you pay at checkout — no additional tax fees will be added by Jacket Creator.
International Customs & Import Duties: For international shipments, any customs duties or import tariffs applied by local border authorities on delivery are the responsibility of the recipient. These charges are outside our control and are not included in your order total.
7. Product Availability and Shipping Locations
Shipping timeframes may vary based on product availability and size. To expedite delivery, some orders may be shipped from our international manufacturing warehouses.
8. Damages & Lost Shipments
If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately at info@jacketcreator.com so we can initiate a claim with the carrier and arrange a replacement.
9. Free Shipping
Free Standard Shipping is available to all customers worldwide, including the USA, UK, Australia, and Canada.
10. Contact Us
Trading Entity: Jacket Creator Ltd (Company Number: 16248509), registered in England and Wales.
If you have any questions about your order or this Shipping Policy, please reach out:
Email: info@jacketcreator.com
Phone: +44 741 465 9113
Address: 15 Scott Gardens, Hounslow, TW5 9JU, United Kingdom
Thank you for shopping with Jacket Creator!