Returns and Exchange Policy

Return Period

We offer a hassle free 14-day return and exchange window starting from the date of the delivery.

Condition of Returned Items

To be eligible for a return, your jacket must be unworn, with all tags attached, and in its original packaging.

Exempt Items

Custom-made items are exempt from returns as they are considered final sale and cannot be refunded.

Proof of Purchase

To process your return or exchange, please provide the order number and the email address used during the purchase.

Return Process

Before returning an item, please contact us at info@jacketcreator.com. We will provide you with the designated return address.

Refund Process

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

Shipping Costs

Hassle free returns of the purchased items. In case of a return, we will provide you with a free return label to ship the item back to us. However, please note that original shipping costs are non-refundable.

Exchanges

We offer exchanges for defective or damaged items. If you need to exchange a product, please contact us at info@jacketcreator.com.

Damaged or Incorrect Items

While we strive for quality in every product, if you receive a damaged or incorrect item, please contact us immediately at info@jacketcreator.com for a refund or exchange.

Contact Information

For any inquiries regarding refunds and returns, please contact us at info@jacketcreator.com or call us at +44 741 464 9113.

Return Address

Address 1: 15 Scott Gardens, Hounslow, TW5 9JX, United Kingdom

Address 2: 11094 Grader St. Dallas TX, 75238, United States

UK Phone number: +44 741 465 9113

US Phone number: +1 425 380 3365